If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase on most items. You can return your product for store credit, exchange it for a product of equal value, or receive a refund to the original payment method.

Please note the following exceptions to our refund policy:

• Discounted and sale items are final and cannot be returned or exchanged.
• Returned items must be returned in original product packaging.
• Returned items must have no visible signs of wear or use
• All sales are final on clearance items, discounted items, and items purchased during special promotions or sales.

To initiate a return, please complete the Sister Magic Returns form to receive a return authorization number and instructions on how to proceed with the return.

E-Commerce Return Policy for Sister Magic LLC

We accept returns for most items purchased on our website within 30 days of the original purchase date for a full refund to the original form of payment. To initiate a return, please complete the Sister Magic Returns form to receive a return authorization number and instructions on how to proceed with the return.

Items must be in their original packaging and in new, unused condition. Any items that have been worn, used, or altered will not be accepted for return or refund by Sister Magic LLC.

Refunds will be processed to the original form of payment. Please allow up to 14 business days for the refund to be processed and for it to appear on your account statement.

All sales are final on clearance items, discounted items, and items purchased during special promotions or sales. These items are not eligible for return or refund by Sister Magic LLC.

If the item was damaged during shipping, please contact us immediately and we will process a claim with the shipping carrier. We will either provide a replacement or a refund for the damaged item.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method and keeping the tracking information for your records. Sister Magic LLC is not responsible for lost or damaged items during the return shipping process.

If you receive a damaged or defective item, please contact us within 14 days of receiving the item and we will provide a prepaid shipping label for return and process a replacement or refund by Sister Magic LLC.

For online or phone orders, refunds will be credited to the original credit card used for the purchase. In the event of a refund for a damaged or defective item, we will also refund any shipping and handling charges incurred in the original purchase. If a customer disputes a charge with their credit card company, we will work with the credit card company and the customer to resolve the dispute.

If you have any questions or concerns regarding our E-Commerce return policy, please contact us at sistermagicllc@gmail.com. We will be happy to assist you with any issues you may have.

Customized Products

Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. Customized products are non-refundable, but we will work with you to make sure you are satisfied with the final product. If there are any defects or issues with the product upon delivery, please contact us within 5 business days and we will do our best to resolve the problem. If the product is not as described or not what was requested, we will work with you to redesign the product or offer a credit towards a future purchase.

Please note that since custom orders are made to the customer's specific requirements and cannot be resold, we do not offer refunds for custom orders. A draft design is provided prior to the creation of a customized order. We recommend carefully reviewing the design and specifications of your custom order before placing it to ensure it meets your expectations.

E-Commerce Gift Card Policy

E-gift cards are not returnable after purchase. E-gift cards may only be redeemed toward the purchase of eligible goods and services provided by Sister Magic, LLC. Your E-gift card Balance cannot be used to purchase other Gift Cards. E-gift cards cannot be reloaded; resold; or used for payment outside of www.sister-magic.company.site E-gift cards do not expire and have no additional fees. E-gift cards are not redeemable for cash and cannot be returned for a cash refund. If the purchase amount exceeds the value of the e-gift card, the remaining balance must be paid with another form of payment. If the purchase amount is less than the value of the e-gift card, the remaining balance will be stored on the card for future use. Lost or stolen e-gift cards will not be replaced or refunded. E-gift cards are non-transferable and cannot be resold. E-gift cards can be easily purchased online and sent via email to the recipient. E-gift card codes can be used at checkout to redeem the value of the card.

If you have any questions or concerns regarding our e-gift card policy, please contact us at sistermagicllc@gmail.com. We will be happy to assist you with any issues you may have.

Clothing and Accessories Refund Policy for Sister Magic LLC

We accept returns for clothing and accessories within 30 days of purchase for most items in new and unused condition.

To initiate a return, please contact our customer service team at [insert contact information] to receive a return authorization number and instructions on how to proceed with the return.

Items must be in their original packaging and in new, unused condition. Any items that have been worn, used, or altered will not be accepted for return or refund by Sister Magic LLC.

Refunds will be processed to the original form of payment. Please allow up to 14 business days for the refund to be processed and for it to appear on your account statement.

All sales are final on clearance items, discounted items, and items purchased during special promotions or sales. These items are not eligible for return or refund by Sister Magic LLC.

If the item was damaged during shipping, please contact us immediately and we will process a claim with the shipping carrier. We will either provide a replacement or a refund for the damaged item by Sister Magic LLC.

Customers are responsible for return shipping costs. We require the use of a trackable shipping method and recommend keeping the tracking information for your records. Sister Magic LLC is not responsible for lost or damaged items during the return shipping process.

If you receive a damaged or defective item, please contact us within 14 days of receiving the item and we will provide a prepaid shipping label for return and process a replacement or refund by Sister Magic LLC.

Please note that items such as swimwear, undergarments, and personal grooming products are final sale and are not eligible for return or refund.

If you have any questions or concerns regarding our refund policy for clothing and accessories, please contact us at sistermagicllc@gmail.com. We will be happy to assist you with any issues you may have.

Digital Products

Unless otherwise specified, digital products and downloads from the Sister Magic store are not returnable after purchase.